Technology
Transform your customer service with real-time- white-glove support
In addition to meeting elevated customer expectations, key business objectives are shifting to reflect a focus on efficiency, cost savings, Read more…
Technology
The State of Work 2023 – Customer support trends
The world of work has undergone a seismic shift over the past few years. In 2019, when we last reported Read more…
Security
A Government Contractors Book of Best Practices: Adopting cloud services to drive business value and mission success
Government contractors are turning to secure, cloud-based services to meet customer needs and drive business value. In a fast-moving world Read more…
Technology
The Slack handbook for exceptional customer service
When a complex issue arises, agents can begin a swarm workflow right from Slack, automatically connecting agents with the right Read more…
Technology
The future of intelligent productivity, powered by Slack AI
Message threads often unfold quickly and might be time-sensitive, with a team member needing help or a group of people Read more…
Technology
Wachsen Sie mit Workday in Ihrem mittelstndischen Unternehmen!
Warum aufstrebende Mittelständler auf Workday setzen | 3 Mit Vertrauen – und Workday – zu Wachstumund Anpassungsfähigkeit Ohne Zuversicht in Read more…