Sales
GenAI: What Consumers Want
Let’s be clear: there are already enormous opportunities for businesses to delight their customers through the considered application of GenAI. This report clearly shows consumers are genuinely excited about GenAI’s potential — they’re expecting greater innovation, better customer experiences and more personalized experiences. That means, if you can get your Read more…
Sales
Digital Experience (DX) for dummies
Taking a digital-first approach to your business’s CX strategy is crucial to meeting elevated customer needs and driving ultimate satisfaction at every journey touchpoint. A first-rate digital experience (DX) strategy will help you get customer interactions right the first time, every time. Read the new NICE special edition eBook, Digital Experience Read more…
Sales
A Simple New Approach to AI
AI and ML will usher in the next wave of innovation and growth for organizations of all sizes. Both will redefine customer experiences, accelerate life-saving drug discovery, improve supply chain logistics — and also address challenges like better intelligence, improved efficiency and cost savings.But few organizations today can claim success Read more…
Sales
How to build a resilient tech support culture and why it is critical to your team's success
Despite headlines about some very large employers forcing all workers back to the office, the world of work has changed forever for most organizations. Whether 100% remote or hybrid, the new reality means that tech teams are supporting colleagues and customers who expect to work from anywhere, at any hour, Read more…
Sales
The Total Economic Impactâ„¢ of IBM Planning Analytics with Watson
Modern businesses require purpose-built planning and analytics applications that cut across the enterprise. Gone are the days when these tools served only to support the planning and budgeting process. Instead, businesses have evolved to leverage planning and analytics solutions across any number of functions, such as sales, product, or supply Read more…