Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on ensuring customer satisfaction than they are about achieving agent productivity. In order to achieve solid success metrics, they need a Read more…
SANS, in partnership with Bishop Fox, surveyed 280 ethical hackers to gain insight into the mind and methods of modern adversaries — including what works and what doesn’t.Download the preliminary findings including:Average time to break into an environmentTop factors that leave companies vulnerableGreatest ROI for hackers
Team Cymru commissioned Forrester Consulting to quantify the positive financial impact of external threat hunting using Team Cymru’s Pure Signal™ Recon solution. Supply chain risk is top of mind for most organizations. The company in this study applied external threat hunting to this challenge and is now able to tell Read more…
Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to modernize your contact center so you can most effectively:Minimize hold times—and maximize first-contact resolutionEmpower your agents—with pop-up data and one-click Read more…
Find the best ERP system for your organization:Find out how each product supports the criteria that matters most to your companyTime saving list of key requirements criteria to use in your solution comparisonRecommendations and pricing for solutions matching your needs.Over 200 ERP systems evaluated. SelectHub’s analyst ratings are combined with Read more…
External attackers aren’t the only threats modern organizations need to consider in their cybersecurity planning. Malicious, negligent and compromised users are a serious and growing risk.Independently conducted by Ponemon InstituteAs the 2022 Cost of Insider Threats: Global Report reveals, insider threat incidents have risen 44% over the past two years, Read more…