Slack helps managers coach agents with real-time insights
With Slack, managers can have a dialogue
around a support ticket and provide crucial coaching to their agents in real time. Real-time, transparent channels make it possible for managers to quickly jump into issues alongside the team. They also give managers a high-level view into their team’s struggles with those issues.
How can highly distributed organisations in the hospitality sector with 24/7 operations, implement secure access for guests and employees to protect their data from cyber threats?Say Hello to Secure Access Service Edge (SASE) SASE is Read more…
As enterprise networks become more complex and demands increase, strained networking teams need as much help as they can get, improving efficiency, maintaining performance, sustaining security, and ensuring that staff aren't burned out. In this Read more…
The quest to provide more coordinated care for patients as they move across different settings has been ongoing for years, yet too many skilled nursing providers still struggle to achieve care continuity. Patient data is Read more…