In the new normal of hybrid work environments, the challenges of shared culture and collaboration are greater than ever. Despite massive investments in collaboration tools, self-service portals, knowledge management systems, and IT service management platforms, many organizations continue struggling to establish and nurture organizational culture, align teams, and build effective value chains connecting those teams to each other, to external partners, and to customers.
On October 24 at 1 PM ET join HDI principal analyst Tim McElgunn along with HALO’s Tom Monaghan, Patti Blackstaffe, and Johann Botha for an in-depth exploration of the opportunities and challenges of extending service management beyond IT and tech support to empower culture and collaboration.
Don’t miss the conversation as these globally recognized digital transformation thought leaders discuss the hurdles trailblazing organizations have overcome as they leverage SM to empower their stakeholders. They’ll share their real-world experiences and insights into the human, organizational, and technology impacts of successful transformation efforts and help you capture those benefits for your organization.
