The Slack handbook for exceptional customer service
When a complex issue arises, agents can begin a swarm workflow right from Slack, automatically connecting agents with the right Read more…
When a complex issue arises, agents can begin a swarm workflow right from Slack, automatically connecting agents with the right Read more…
Dell PowerStore OverviewDell introduced PowerStore in May 2020 to consolidate the storage systems it offered at midrange price points with Read more…
What is Rackspace Elastic Engineering?As organizations shift to cloud native, what we’re seeing is a need for a greater level Read more…
Slack helps managers coach agents with real-time insights With Slack, managers can have a dialogue around a support ticket and Read more…
HPC applications and industriesWith record performance, HPC is being used to solve the world’s most complex problems, transforming data into Read more…
Data Protection and ManagementSeveral foundational concepts can help enterprises protect their data in cloud environments, while addressing the challenges they Read more…