Visualization is an integral component of project management software-specifically dashboards, which convey key metrics through easy-to-understand charts and graphs.These benefits go beyond mere aesthetics. With the ability to drill down into specified data sets and track performance over time, businesses can uncover previously overlooked insights to inform decision making and Read more…
At Software Advice, we asked real software users to tell us which alternatives to Jira they considered when buying software. We’ll show you a list of these comparable products, along with helpful information and reviews ratings, so you can consider them in your own software search. Let’s dive in!After your Read more…
Secure web gateways (SWGs) using cloud-native technology help provide coverage to these and other gaps. But SWGs aren’t well understood.This white paper details how a SWG fits within an organization’s security architecture, including:5 network disruptors-and how a SWG solves for themTechnologies SWGs can and can’t replaceCommon use cases for SWGsDownload Read more…
In addition to meeting elevated customer expectations, key business objectives are shifting to reflect a focus on efficiency, cost savings, and doing more with less. For service teams, the modern world’s omnichannel approach results in an increased number of more complex cases at any given point-along with customers who are Read more…
The world of work has undergone a seismic shift over the past few years. In 2019, when we last reported on the state of work, the biggest challenge that customer support teams faced was misalignment. Fast-forward to today, and the picture is vastly different: a pandemic disrupted the way that Read more…
When a complex issue arises, agents can begin a swarm workflow right from Slack, automatically connecting agents with the right cross-functional experts based on required skills, availability and capacity. Swarming can eliminate the lag time that comes with moving tickets through a tiered system, and ultimately speed up case resolution Read more…