In addition to meeting elevated customer expectations, key business objectives are shifting to reflect a focus on efficiency, cost savings, and doing more with less. For service teams, the modern world's omnichannel approach results in an increased number of more complex cases at any given point-along with customers who are harder to please.
![trasform](https://b2bworlds.com/wp-content/uploads/2024/02/trasform-252x77.jpg)