At CompanyNet, we distinguish ourselves by offering hybrid support from our teams based across England, Scotland, and Poland, providing unparalleled industry service levels. We boast an impressive first contact resolution rate (FCR) of over 70%, frequently
surpassing 90%, coupled with an exceptional average response time of just 10 seconds via phone.
Our digital self-serve portal facilitates effortless ticket submission, and live support chat, enabling even faster connections with our support teams.
Dedicated to elevating user satisfaction and experience, our service desk leverages the ITIL framework to expertly handle support inquiries, ensuring seamless collaboration with our customers’ internal management and support structures. Whether you need
comprehensive change and incident management services, or prefer to maintain process control, CompanyNet adapts to meet your specific requirements.
