2021 saw increased adoption of voice technology across the enterprise.
As more and more companies are differentiating on customer experience (CX), first-hand speech collection and analysis are crucial to support this goal, as current tools, like post-interaction surveys or sales/agent notes, may be biased or only provide partial insight. Companies are realizing that truly understanding the voice of the customer (VOC) can only be done by listening to the verbal interactions of customers with your company. So what's the motivation behind the increased adoption of voice technology?
This in-depth report has the answers and they may surprise you. Download the full report to learn:
- Impactful use cases for adopting voice technology
- How critical voice tech is for the future of enterprises
- Why increased productivity has the biggest ROI for voice tech adopters