Research findings are consistent: When organizations modernize ITSM to achieve operational excellence, they also position themselves for growth and innovation.

What are the best use cases and tangible benefits of modern ITSM for midsize organizations? Find out here.

eBook highlights:

• The ITSM opportunity for mid-market organizations.
• How ITSM benefits from GenAI and automation.
• Modern ITSM at work—ESM and ServiceOps use cases.